Returns and complaints

Return of products - withdrawal

from the Purchase Agreement (at the distance)

  1. The Customer may, within 14 days to withdraw from the Purchase Agreement without giving any reason.
  2. The deadline specified in point 1 begins with the delivery of the Product to the Customer or a person other than the carrier designated by him.
  3. The Customer may withdraw from the Purchase Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. It is sufficient for the Consumer to send a statement before the expiry of that period.
  4. The declaration may be sent by traditional mail or by e-mail by sending a statement to the Seller's e-mail address website . The statement may also be submitted on the form (bellow). When the In the Consumer send declaration electronically, the Seller shall immediately send the Consumer the confirmation of receipt of the statement
  5. Effects of withdrawing from the Purchase Agreement:
  • In case of withdrawal from the Agreement at a distance Purchase Agreement is considered void.
  • in the event of withdrawal from the Purchase Agreement, the Seller returns to the Customer immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Agreement, all payments made by him, including the cost of delivery of the Product, except for additional costs resulting from the selected by Consumer's way of providing other than the cheapest usual delivery method offered by the Seller
  • Payments Seller will refund using the same payment methods that were used by the client in the initial transaction, unless the customer explicitly agreed other solution that will not involve for him any costs.
  • The Seller may withhold the return of the payment until receiving the Product back and confirming the receipt of undamaged and not trackable use of the Product.
  • The Customer should return the Product to the Seller's address immediately, not later than 14 days from the day on which he informed the Seller about the withdrawal from the Agreement. The deadline will be respected if the Consumer returns the Product before the expiry of the 14-day period.
  • The Customer pays the costs of returning the Product, including the cost of returning the Product, if due to its nature, the Product could not be sent back by regular mail.
  • The Customer is only liable for a decrease in the value of the Product resulting from the use of it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.

 

6. The right to withdraw from a distance contract is not payable to the Customer in relation to the Agreement:

  • in which the subject of the service is a non-prefabricated item, manufactured according to the customer's specification (with a manual dedication, with graphics to order) or serving to satisfy his individual needs,
  •  for the provision of services, if the Seller has fully provided the service with the express consent of the Customer who has been informed before the provision begins that after fulfilling the provision by the Seller, he will lose the right to withdraw from the Agreement,
  •  in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the deadline for withdrawing from the Agreement.

Formularz odstąpienia od umowy zawartej na odległość

Sellers

AS Cmielow Porcelain Manufactory Adam Spała (Fabryka Porcelany AS Ćmielów Adam Spała)

ul. Sandomierska 243, 27-440 Ćmielów

tel. +48 15 861 20 21; e-mail: zamowienia@cmielow.com.pl

Dane kupującego:

Customer Name (name, surname, nick, company name)

 

Address:

 

phone                                                         

 

e-mail

 

Order number/transaction number:

                                                                      

Receipt / invoice number:

 

Name of product:

 

Order amount:

 

Date of delivery / receipt of the goods:

 

Refunds should be made according to the following data:

Name and Surname / company name:

                                                                    

Bank name:

 

Account number (IBAN, SWIFT):

 

Comments:

 

Please attach a proof of purchase or a copy (receipt or invoice). Returned goods should be sent to the Seller. On the packaging of the parcel with the returned goods, please put a clear word "RETURN"

 

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Contact Us

  • zamowienia@cmielow.com.pl / shop@cmielow.com.pl
  • +48 15 861 20 21 wew. 21
  • ul. Sandomierska 243, 27-440 Ćmielów